Frequently Asked Questions
Here are some things that are useful for you to know.
If there’s anything else you wish to discuss, please don’t hesitate to contact us.
Banks are now processing payments 7 days a week. This means that your direct debit day will always occur on the actual due date and will no longer be moved to the next business day. To ensure you do not get caught out you just need to make sure there are sufficient funds in your nominated account on the night before your direct debit date.
As we have always done, we will let you know the amount owing and the date that it will be direct debited in the email we send you when we send your invoice. The only thing that will change is that these dates will now sometimes occur on a weekend or public holiday day.
For example: Currently, if your direct debit falls on 10 June, which is a Saturday, in the past the actual date of the direct debit would have moved to Monday, 12 June being the next business day. But now our bank will process payments 7 days a week. So if your direct debit falls on Saturday, 10 June, it will be debited on that Saturday.
Email us a copy of your current bill to [email protected] and we will perform an obligation free benchmark against our prices, and provide you a report on how much you would save on your current bill if you were with NZ Fuel Cards.
There are no joining fees, account fees or transaction fees. The only fees are a $1.53 (inc GST) card fee, per card, per month, and a $4.95 (inc GST) courier fee for your total card order.
There is no time based contract. You can leave whenever you like.
Twice Monthly Invoicing
We invoice you on the 15th and the last day of the month. You receive your invoice by email. We then debit your nominated bank account 10 days after the invoice date. That is, invoices dated the 15th will be debited on the 25th, and invoices dated the end of the month will be debited on the 10th of the month following.
We invoice you every Sunday and then direct debit your nominated bank account 3 days after the invoice date, i.e. every Wednesday.
We’ll process your application, and once approved you will receive your cards in around 7-10 working days. We send your fuel cards to you via Courier Post and a signature is required upon delivery. If you are not available to sign, your cards will be taken to an NZ Post depot near you for your collection.
Yes, our cards give you access to each supplier’s Truckstops. This enables you to access significantly cheaper diesel prices.
You can choose to have as many as you like across BP, Caltex, Mobil and Z.
We suggest using 1 or 2 cards per person, based on your needs. For instance, you might use petrol and diesel, and get a Mobilcard for your petrol discount, and Caltex Starcard for your diesel discount. Or BP is closest to where you live, and Z closest to your work. But you can choose whatever suits your circumstances, and all transactions will appear on one bill.
Keep track of how your staff are using your fuel cards. Receive automated eAlerts when:
- Your staff spend over 80% of their monthly card limit
- When multiple transactions are made in one day
- When transactions are made out of business hours (eg. 11pm to 5am)
- When cards are due to expire next month
To maximise the savings, we can provide you across all our fuel suppliers, we provide a separate card for each fuel company you choose.
This is because the suppliers prefer to have their own branded cards given to customers and will then offer a significantly greater discount when compared to using one card for multiple fuel companies.
Contact us on either [email protected] or 0800 111 391 and let us know you need to have your card replaced. We need to know the name of your account, which card supplier (BP, Z, Mobil or Caltex) and the driver’s name or vehicle registration for your card. We can then arrange for your lost card to be cancelled, and your new card(s) ordered and sent to you.
There might be a couple of reasons why your transaction is declined. You may have already gone over your Daily or Monthly purchases limit you specified during the application process. Or you may have purchase restrictions on your card, like Petrol & Diesel only, and you’re trying to buy something in the service station shop.
Please contact us on 0800 111 391 and we will help you.
Yes, as soon as you receive your card you can use it with the pin you provided during the application process. You do not need to activate your card prior to using it for the first time.
- Ensure that only authorised cardholders use the fuel card; do not allow anyone else to use the fuel card or pin.
- Always keep the pin safe and secure. Do not write the pin down anywhere, including on the fuel card itself.
- Use a unique pin, one which could not easily be guessed by someone else.
Your fuel card is embossed with a vehicle registration number and/or a cardholder’s name. This is for convenience purposes only, and not for security protection. The fuel outlet where you present your fuel card for payment is not responsible to check the cardholder name and/or vehicle registration number matches the name of the person and/or registration of the vehicle.
Yes, we accept credit cards as a payment option. There is a convenience fee for paying by Credit Card of 1.5% of the GST exclusive value.